Corvus Mobile Application Troubleshooting
Why won’t my mobile application provision?
Please ensure a valid email address has been entered into the User Account field with no spelling mistakes or additional spaces and select Request my provisioning key email
You will receive an automatic email notification
Insert the Server and Cloud Configuration details exactly as outlined in the email notification, if you are copying/pasting, please remembering to double check for any additional spaces that may have been added accidently
Insert the provided Provisioning key
Still won’t work?
Double check the information inserted into the app
Contact your Corvus Site Administrator
Contact Intov8 Mobile Support:
· Corvus Live Monitor: CorvusLiveMonitor@intov8.com.au
· Corvus Wall: CorvusWall@intov8.com.au
Customer Support
How to receive Customer Support?
Contact your Site Administrator with your Corvus related enquiry to see if they can assist first. If they cannot they will submit a Support request for Intov8 action at support@intov8.com.au.
What are the requirements for submitting a Support request?
A full screenshot showing all or part of the issue
If necessary, please provide multiple screenshots
A detailed description of the issue
If the issue relates to source data, whether the source system has been checked (including any relevant screenshots)
If the issue relates to a Corvus report, a copy of the report will need to be provided (this will allow us to look at the parameters used to generate the report)
When you first experienced the issue
Whether the issue is replicable across users
All screen shots require a time/date stamp
Who do I direct my General Company enquiries to?
Email Intov8 via info@intov8.com.au
Phone Intov8 on +61 7 3493 5777